macSvn Help

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Purchased License and no email with License Key was received?

Firstly, click the "macSvn" icon in the system status bar and execute the "Activate" menu item.

Activate menu

In the "Purchase / Activate ... window, do not enter an email address and click the "Retrieve license key" link.

Retrieve license key

Your license email address and license key will be automatically filled in the window, just click the "Activate" button.

Activate license

If a "Cannot find license key which used previously" message box is displayed, click the "OK" button to close it and then close the "Purchase / Activate ..." window.

Cannot find the license key

Click the "macSvn" icon in the system status bar and execute the "Send support request" menu item.

Support menu

Use the "Submit support request" window to send us the email address you used for purchase, and the date of purchase.

Submit a support request

Please do not use the "Contact us" page of the website to send email address and purchase date.

After one day (at the latest), reopen the "Purchase / Activate ..." window and use the "Retrieve license key" link to retrieve your license key and complete activation.

Retrieve license key